:root{
  --ground:#f2f4f7;--surface:#fff;--ink:#121c27;--muted:#5b6877;--line:#d9dee5;--line2:#e9edf2;
  --accent:#2447c9;--accent-ink:#fff;--accent-soft:#e7ecfb;
  --ok:#16794a;--ok-soft:#e1f3ea;--warn:#8a5a00;--warn-soft:#fdf0d2;--bad:#b3261e;--bad-soft:#fbe4e2;--info-soft:#e6eef7;
  --mono:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--ground);color:var(--ink);font:15px/1.5 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;font-variant-numeric:tabular-nums}
a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}
h1{font-size:1.5rem;line-height:1.2;margin:0 0 .25rem;letter-spacing:-.01em}
h2{font-size:1.05rem;margin:0 0 .75rem}
p{margin:.4rem 0}
code,.mono{font-family:var(--mono);font-size:.92em}
.muted{color:var(--muted)}.small{font-size:.85rem}.right{text-align:right}.nowrap{white-space:nowrap}
.wrap{max-width:1200px;margin:0 auto;padding:1.25rem 1rem 4rem}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}

.topbar{background:var(--surface);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:10}
.topbar-in{max-width:1200px;margin:0 auto;padding:.6rem 1rem;display:flex;gap:1rem;align-items:center;flex-wrap:wrap}
.brand{font-weight:700;color:var(--ink);letter-spacing:-.01em;font-size:1.05rem}
.gsearch{flex:1;min-width:180px;max-width:420px}
.gsearch input{width:100%;padding:.45rem .75rem;border:1px solid var(--line);border-radius:8px;background:var(--ground);font:inherit}
.me{margin-left:auto;display:flex;gap:.6rem;align-items:center;font-size:.9rem}
.tabs{max-width:1200px;margin:0 auto;padding:0 1rem;display:flex;gap:.25rem;overflow-x:auto}
.tabs a{padding:.55rem .8rem;color:var(--muted);border-bottom:2px solid transparent;white-space:nowrap;font-weight:500}
.tabs a:hover{color:var(--ink);text-decoration:none}
.tabs a.on{color:var(--ink);border-bottom-color:var(--accent)}
.count{display:inline-block;min-width:1.3rem;padding:0 .35rem;border-radius:99px;background:var(--accent);color:#fff;font-size:.75rem;text-align:center}

.card{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:1rem 1.1rem;margin-bottom:1rem}
.card.narrow{max-width:520px;margin:2rem auto}
.card h2{display:flex;gap:.6rem;align-items:baseline;flex-wrap:wrap}
.pagehead{display:flex;gap:1rem;align-items:flex-end;justify-content:space-between;flex-wrap:wrap;margin-bottom:1rem}
.pagehead .actions{display:flex;gap:.5rem;flex-wrap:wrap}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:.75rem;margin-bottom:1rem}
.stat{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:.7rem .9rem;color:var(--ink)}
a.stat:hover{text-decoration:none;border-color:var(--accent)}
.stat b{display:block;font-size:1.6rem;line-height:1.15;letter-spacing:-.02em}
.stat span{color:var(--muted);font-size:.85rem}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:1rem}
@media(max-width:800px){.grid2{grid-template-columns:1fr}}

table{width:100%;border-collapse:collapse}
.tablewrap{overflow-x:auto;margin:0 -.2rem}
th,td{padding:.5rem .6rem;text-align:left;border-bottom:1px solid var(--line2);vertical-align:top}
th{font-weight:600;color:var(--muted);font-size:.82rem;white-space:nowrap}
tbody tr:hover{background:#f8f9fb}
td.num,th.num{text-align:right}
.did{font-family:var(--mono)}
.empty{padding:1.2rem;text-align:center;color:var(--muted)}

.badge{display:inline-block;padding:.05rem .5rem;border-radius:99px;font-size:.78rem;font-weight:600;background:var(--line2);color:var(--muted);white-space:nowrap}
.st-pending,.tk-open,.pr-high{background:var(--warn-soft);color:var(--warn)}
.st-done,.tk-resolved,.ok-b{background:var(--ok-soft);color:var(--ok)}
.st-billed,.tk-in_progress,.role-admin{background:var(--accent-soft);color:var(--accent)}
.st-cancelled,.tk-reopened,.pr-urgent,.bad-b{background:var(--bad-soft);color:var(--bad)}
.role-support,.role-backend{background:var(--info-soft);color:#27506f}

label{display:block;font-weight:600;font-size:.88rem;margin:.7rem 0 .25rem}
input[type=text],input[type=email],input[type=password],input[type=number],input[type=date],input[type=month],input[type=search],input[type=file],select,textarea{
  width:100%;padding:.5rem .65rem;border:1px solid #bcc5d0;border-radius:8px;background:#fff;color:var(--ink);font:inherit}
textarea{min-height:90px;resize:vertical}
input[type=checkbox]{width:1.05rem;height:1.05rem;accent-color:var(--accent)}
.check{display:flex;gap:.5rem;align-items:flex-start;font-weight:400;margin:.7rem 0}
.hint{color:var(--muted);font-size:.85rem;margin:.2rem 0 0}
.formgrid{display:grid;grid-template-columns:1fr 1fr;gap:0 1rem}
@media(max-width:600px){.formgrid{grid-template-columns:1fr}}
.filters{display:flex;gap:.6rem;flex-wrap:wrap;align-items:flex-end;margin-bottom:1rem}
.filters>div{min-width:140px}
.filters label{margin-top:0}

.btn,button{display:inline-block;padding:.5rem .9rem;border:1px solid #bcc5d0;border-radius:8px;background:#fff;color:var(--ink);font:inherit;font-weight:600;cursor:pointer}
.btn:hover,button:hover{border-color:var(--accent);text-decoration:none}
.btn.primary,button.primary{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.btn.danger,button.danger{color:var(--bad);border-color:#e4b5b1}
.btn.small,button.small{padding:.25rem .6rem;font-size:.85rem}
.btnrow{display:flex;gap:.5rem;flex-wrap:wrap;align-items:center;margin-top:.8rem}
.inline{display:inline}

.flash{padding:.6rem .9rem;border-radius:8px;margin-bottom:.8rem;border:1px solid}
.flash.ok{background:var(--ok-soft);border-color:#b7dcc8;color:#0f5a37}
.flash.err{background:var(--bad-soft);border-color:#ecb9b5;color:#8c1d17}
.flash.warn{background:var(--warn-soft);border-color:#ecd391;color:#6b4500}
.pager{display:flex;gap:.8rem;align-items:center;justify-content:center;margin-top:1rem}
.linkbox{display:flex;gap:.5rem;flex-wrap:wrap}
.linkbox input{flex:1;min-width:220px;font-family:var(--mono);font-size:.85rem}
.kv{display:grid;grid-template-columns:max-content 1fr;gap:.35rem 1.2rem;margin:0}
.kv dt{color:var(--muted)}.kv dd{margin:0}
.thread .note{border-left:3px solid var(--line);padding:.2rem 0 .2rem .8rem;margin:.8rem 0}
.thread .meta{color:var(--muted);font-size:.82rem}
.warnmark{color:var(--warn);font-weight:600}
.tabsub{display:flex;gap:.4rem;margin-bottom:1rem}
.tabsub a{padding:.35rem .8rem;border-radius:99px;border:1px solid var(--line);color:var(--ink);background:var(--surface)}
.tabsub a.on{background:var(--ink);color:#fff;border-color:var(--ink)}
.bulkbar{display:flex;gap:.5rem;align-items:center;flex-wrap:wrap;margin:.6rem 0}
.bulkbar select{width:auto}

body.plain{background:var(--ground)}
.auth{max-width:420px;margin:8vh auto 2rem;padding:0 1rem}
.auth .card{padding:1.4rem}
.auth h1{margin-bottom:.8rem}

/* public request page */
body.public{background:var(--ground)}
.pub{max-width:520px;margin:0 auto;padding:1.5rem 1rem 3rem}
.pub .brandline{font-weight:600;color:var(--muted);margin-bottom:1rem}
.pub h1{font-size:1.7rem}
.pub .forwho{font-size:1.05rem;margin-bottom:1rem}
.pub .card{padding:1.2rem}
.pub button.primary{width:100%;padding:.75rem;font-size:1.05rem;margin-top:.5rem}
.pub .receipt{font-size:1.9rem;font-family:var(--mono);font-weight:700;letter-spacing:-.02em}
.hp{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}
@media(prefers-reduced-motion:no-preference){.flash{animation:fl .2s ease-out}@keyframes fl{from{opacity:0}to{opacity:1}}}

.duty{padding:.2rem .7rem;border-radius:99px;background:var(--ok-soft);color:var(--ok);font-weight:600;font-size:.85rem;white-space:nowrap}
.duty.onbreak{background:var(--warn-soft);color:var(--warn)}
.duty:hover{text-decoration:none}
.breakbtns{display:flex;gap:.5rem;flex-wrap:wrap;margin:.6rem 0}
.breakbtns button{padding:.7rem 1.1rem}
.bigtime{font-size:2rem;font-weight:700;letter-spacing:-.02em}
[hidden]{display:none!important}